Policy and
Terms
Privacy Policy
Last update: October 10, 2024.
Hello Ribon Community!
First of all, thank you very much for your interest in learning more about Ribon. Feel free to reach out if you have any questions (:
At Ribon, privacy and security are priorities, and we are committed to being transparent about the processing of our users' and customers' personal data. Therefore, this Privacy Policy explains how we collect, use, and transfer information from customers or others who access or use our platform.
By using our services, you understand that we will collect and use your personal information in the ways described in this Policy, under the Data Protection rules (Brazil's General Data Protection Law, Federal Law No. 13,709/2018, also known as "LGPD"), the consumerist provisions of Brazilian Federal Law 8.078/1990 and other rules of the applicable legal system.
In this sense, this Privacy Policy (“Policy”) explains in a clear and accessible way how your information and data will be collected, used, shared and stored through our systems.
Acceptance of our Policy will occur when you access or use Ribon's website, app, or services. By creating an account, the user declares that they have read, understood, and agreed with the Privacy Policy and the Terms of Use, which are available for consultation at the time of registration. Continuing with the registration implies that you expressly agree with the terms, indicating that you are aware and in full agreement with how we will use your information and data.
This Policy is divided as follows for easier understanding:
1. What information Ribon collects;
2. How Ribon uses the collected information;
3. How, when, and with whom Ribon shares your information;
4. What rights you have over the information we collect;
5. How Ribon protects your information;
6. Activity logging;
7. Updates to this privacy policy;
8. Ribon’s responsibilities;
9. How to contact Ribon;
10. Applicable law.
This document should be read in conjunction with our Terms of Use, which provide an overview of our platform. If you have any questions or need to address any issue related to this Policy, please contact our Data Protection Officer, Thais Correa, at contato@ribon.io.
First of all, thank you very much for your interest in learning more about Ribon. Feel free to reach out if you have any questions (:
At Ribon, privacy and security are priorities, and we are committed to being transparent about the processing of our users' and customers' personal data. Therefore, this Privacy Policy explains how we collect, use, and transfer information from customers or others who access or use our platform.
By using our services, you understand that we will collect and use your personal information in the ways described in this Policy, under the Data Protection rules (Brazil's General Data Protection Law, Federal Law No. 13,709/2018, also known as "LGPD"), the consumerist provisions of Brazilian Federal Law 8.078/1990 and other rules of the applicable legal system.
In this sense, this Privacy Policy (“Policy”) explains in a clear and accessible way how your information and data will be collected, used, shared and stored through our systems.
Acceptance of our Policy will occur when you access or use Ribon's website, app, or services. By creating an account, the user declares that they have read, understood, and agreed with the Privacy Policy and the Terms of Use, which are available for consultation at the time of registration. Continuing with the registration implies that you expressly agree with the terms, indicating that you are aware and in full agreement with how we will use your information and data.
This Policy is divided as follows for easier understanding:
1. What information Ribon collects;
2. How Ribon uses the collected information;
3. How, when, and with whom Ribon shares your information;
4. What rights you have over the information we collect;
5. How Ribon protects your information;
6. Activity logging;
7. Updates to this privacy policy;
8. Ribon’s responsibilities;
9. How to contact Ribon;
10. Applicable law.
This document should be read in conjunction with our Terms of Use, which provide an overview of our platform. If you have any questions or need to address any issue related to this Policy, please contact our Data Protection Officer, Thais Correa, at contato@ribon.io.
To enable the provision of services and improve user experience, our website and app collect and use the following types of information:
1.1. Information you provide to us.
1.2. Information generated when you use our services.
To analyze, customize, and improve the user experience, we collect the following information:
1.3. Information from other sources.
This may include:
1.1. Information you provide to us.
- Registration and contact information: When you register on Ribon, we collect personal data such as your first and last name, email, phone number, and other personal data you choose to provide, including a profile picture and your position at your company in case of a Business Plan. If you have created an account, you can log in to review and update your information and preferences.
- Connection through third-party services: When you connect or log in to Ribon using third-party services (e.g., Facebook, Google, Apple), we may collect the data you provide through these services, such as your name and email address. We will respect your privacy settings and request authorization to collect such data.
- Transaction information: If you become a subscriber of the Ribon Club or make a direct donation to one of the projects available on Ribon using our platform, and use a direct payment method such as a credit card, we will collect payment-related information, such as your credit/debit card details, billing address, and other transaction-related information, either directly or through our payment provider.
- Credit card data: Ribon does not store credit card data. All credit card information is encrypted and sent directly to payment processors, which comply with PCI security standards.
- Communications, surveys, and reviews: We also collect information when you communicate with us via emails, messages exchanged through the website or app, or social media. If we request feedback through surveys or reviews, we will collect the information you choose to provide.
1.2. Information generated when you use our services.
To analyze, customize, and improve the user experience, we collect the following information:
- Access logs: Ribon automatically collects access logs to the application, which include the IP address of the device used to access Ribon’s services. This data is mandatorily collected in accordance with Brazilian Law 12.965/2014, but will only be provided to third parties with your express authorization or through a legal request.
- Usage data: We collect information about your interactions with Ribon, such as browsing data within the app (which parts of the app you accessed and how you interacted with the screens).
- Technical data: We collect technical data, such as URL information, network connection, provider, and device information, which are collected through your equipment or connected device, if you authorize. Your authorization can be revoked at any time; however, this may deactivate some of the platform’s functionalities.
- Device characteristics: Like most applications, to function properly, Ribon automatically collects data about your device's characteristics, such as its operating system, version, hardware information, language, internet signal, and battery status.
- Communications with Ribon: When you communicate with Ribon, we collect information about your communication, including metadata such as the date, IP, and time of communications, as well as all the content and any information you choose to provide.
- Communications with other users: When you communicate with other users of Ribon, we collect information about your communication, including metadata such as the date, IP, and time of communications, as well as all the content and any information you choose to provide.
- Cookies and similar technologies: We use cookies, which are text files generated and stored on your browser or device by websites, apps, and online advertisements. Cookies may be used for the following purposes: authenticating users, remembering user preferences and settings, and understanding user behaviors and interests.
1.3. Information from other sources.
This may include:
- Data collected from other platforms: Ribon may interact with other platforms and services, such as social networks and payment methods. Some of these services may provide us with information about you to enhance your experience and improve our services.
- Integration data: Ribon sends processed data to integration partners, but it does not collect any information unrelated to the tickets released by these partners.
- Business Plan subscription information: To offer you our services within the Business Plan, we may collect your personal data directly from your employer or another entity providing access to Ribon's Business Plan.
1. Information we collect
It is worth remembering that we highly value your privacy: all your data and information are treated as confidential, and we will only use them for the purposes described here and authorized by you, mainly to allow you to fully utilize Ribon, always aiming to improve your experience as a user.
We use your personal data to provide you with our services, manage and administer your access to the Business Plan, manage your Ribon Club Subscription, respond to your inquiries, and deliver a more relevant experience when using our services. If linked to a Business Plan, we may use this personal data to contact you or to cross-reference it with other personal data we may hold about you, in accordance with this Policy.
2.1. Authorized uses
We may use your data for the following purposes:
Any eventual use of your data for purposes that do not comply with this prerogative will be done with your prior authorization.
2.2. Retention, transfer, and deletion of data
Ribon retains your personal data only for as long as necessary for the purposes established in this Policy. The data will be retained while your account is active, and in the case of termination of the commercial relationship, for 5 (five) years, to meet LGPD requirements.
We may transfer, store, and process your personal data outside your country of residence for organizational purposes, always following security and protection measures according to applicable laws.
All collected data will be deleted from our servers when you request it through a free and easy process, or when they are no longer necessary or relevant for us to provide our services, except when there is any other reason for its maintenance, such as a legal obligation or the need to preserve these for Ribon's rights.
In cases where you request the deletion of your data, the email with your history will be anonymized for research or statistical purposes, in which case we may use this information without prior notice, and deletion will be effective within 15 (fifteen) calendar days from your request.
2.3. Monitoring
Ribon reserves the right to monitor the entire platform, primarily to ensure that the rules described in our Terms of Use are being followed, or if there is no violation or abuse of applicable laws.
2.4. User exclusion
Ribon reserves the right to exclude any user, regardless of type, if this Policy or the Terms of Use are not respected. We value good relationships with users and recognize their right to seek to understand the reasons and even contest them, which can be done via the following email: contato@ribon.io.
We use your personal data to provide you with our services, manage and administer your access to the Business Plan, manage your Ribon Club Subscription, respond to your inquiries, and deliver a more relevant experience when using our services. If linked to a Business Plan, we may use this personal data to contact you or to cross-reference it with other personal data we may hold about you, in accordance with this Policy.
2.1. Authorized uses
We may use your data for the following purposes:
- Allow you to access and use all Ribon functionalities;
- Confirm Business Plan registration through your employer;
- Provide the services and offer the products contracted and improve the use and experience of Ribon's apps and websites;
- Administer your Ribon Club Subscription, or allow you to make a direct donation to one of the projects available on Ribon using our platform;
- Identification, authentication, and verification of requirements for contracting Ribon’s services;
- Respond to inquiries and support requests, send messages about support or service, such as alerts, notifications, usage push, and updates;
- Communications about products, services, promotions, news, updates, events, and other topics you might be interested in;
- Enable your participation in activities we organize related to the services, such as sweepstakes, competitions, surveys;
- Analyze user traffic in our apps;
- Create new services, products, and functionalities;
- Generate statistics, studies, surveys, and reports relevant to activities and behavior using products or services;
- Diagnose and fix problems with Ribon’s Platform and Services;
- Prevention and resolution of technical or security issues, detection and prevention of fraud, spam, and security incidents;
- Verification or authentication of information provided by you, including comparing data collected from other sources;
- Understanding user behavior and creating behavioral profiles to better tailor the service to your tastes and interests;
- For any purpose you authorize at the time of data collection;
- Compliance with legal obligations.
Any eventual use of your data for purposes that do not comply with this prerogative will be done with your prior authorization.
2.2. Retention, transfer, and deletion of data
Ribon retains your personal data only for as long as necessary for the purposes established in this Policy. The data will be retained while your account is active, and in the case of termination of the commercial relationship, for 5 (five) years, to meet LGPD requirements.
We may transfer, store, and process your personal data outside your country of residence for organizational purposes, always following security and protection measures according to applicable laws.
All collected data will be deleted from our servers when you request it through a free and easy process, or when they are no longer necessary or relevant for us to provide our services, except when there is any other reason for its maintenance, such as a legal obligation or the need to preserve these for Ribon's rights.
In cases where you request the deletion of your data, the email with your history will be anonymized for research or statistical purposes, in which case we may use this information without prior notice, and deletion will be effective within 15 (fifteen) calendar days from your request.
2.3. Monitoring
Ribon reserves the right to monitor the entire platform, primarily to ensure that the rules described in our Terms of Use are being followed, or if there is no violation or abuse of applicable laws.
2.4. User exclusion
Ribon reserves the right to exclude any user, regardless of type, if this Policy or the Terms of Use are not respected. We value good relationships with users and recognize their right to seek to understand the reasons and even contest them, which can be done via the following email: contato@ribon.io.
2. How we use your information
We may share your personal data as described in this Privacy Policy or when we provide you with prior notice and, to the extent required by applicable law, obtain your consent. Ribon may share your personal data with the following parties for the reasons discussed below:
All data, information, and content about you are considered assets. Therefore, we reserve the right to include your data among the company’s assets if we participate in negotiations for sale, acquisition, or merger with other companies.
Ribon reserves the right to provide data and information about you, including your interactions, if required by law.
- Integrations. Ribon may share the information it collects with integration partners. When your donation is made through an integration, it has access to the following data: donation impact, name and details of the nonprofit (such as images of nonprofits and the cause), and DONOR USER EMAIL. Through this document, you expressly authorize such sharing.
- Sponsor of the Ribon Business Plan Services. We may share certain personal data (including but not limited to your name, email address, subscription, plan cost, and administrative details) with your employer or another third party offering you access to Ribon's Business Plan. If your sponsor allows and opts to participate in any challenge or competition, we may share your data for the specific use and disclosure of the program, such as allowing your sponsor to share a leaderboard.
- Service Providers. We may share personal data with companies that perform services on our behalf, including suppliers who help us send communications, analyze data, and maintain our websites and the Ribon platform.
All data, information, and content about you are considered assets. Therefore, we reserve the right to include your data among the company’s assets if we participate in negotiations for sale, acquisition, or merger with other companies.
Ribon reserves the right to provide data and information about you, including your interactions, if required by law.
3. Data sharing
You can always choose not to disclose your data, but keep in mind that some of this data may be necessary to use certain features of our applications. Regardless, you will always have rights regarding privacy and protection of your personal data.
Here is a summary of your rights under data protection laws and the LGPD:
4.1. Right of access. This right allows you to request and receive a copy of the personal data we hold about you.
4.2. Right to rectification. This right allows you to request the correction and/or rectification of your personal data at any time, if you identify that some of it is incorrect. To effect this correction, we will need to verify the validity of the data you provide.
4.3. Right to erasure. This right allows you to request the deletion of personal data we hold about you. All collected data will be deleted from our servers when you request it or when it is no longer necessary or relevant for us to provide our services, unless there is a legal obligation to retain data or the need to preserve it to safeguard Ribon's rights.
4.4. Right to object to processing. You also have the right to object to our processing of your personal data in different contexts. In certain situations, we may demonstrate that we have legitimate grounds for processing your data, which override your rights, if, for example, they are essential for providing our applications.
4.5. Right to request anonymization, blocking, or deletion. This right allows you to request the suspension of the processing of your personal data under certain scenarios.
4.6. Right to data portability. We will provide you or a third party of your choice with your personal data in a structured and interoperable format.
4.7. Right to withdraw consent. You have the right to withdraw your consent at any time concerning the terms of this Privacy Policy.
4.8. Right to review automated decisions. You also have the right to request a review of decisions made solely based on automated processing of your personal data.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise your other rights). This is a security measure to ensure that personal data is not disclosed to those who do not have the right to receive it. We may also contact you to request further information regarding your request to expedite our response. We will respond to all requests within 15 (fifteen) calendar days. We will always keep in touch to inform you and keep you updated on the progress of your request.
If you have any questions about these matters and how you can exercise these rights, feel free to contact us at contato@ribon.io.
Here is a summary of your rights under data protection laws and the LGPD:
4.1. Right of access. This right allows you to request and receive a copy of the personal data we hold about you.
4.2. Right to rectification. This right allows you to request the correction and/or rectification of your personal data at any time, if you identify that some of it is incorrect. To effect this correction, we will need to verify the validity of the data you provide.
4.3. Right to erasure. This right allows you to request the deletion of personal data we hold about you. All collected data will be deleted from our servers when you request it or when it is no longer necessary or relevant for us to provide our services, unless there is a legal obligation to retain data or the need to preserve it to safeguard Ribon's rights.
4.4. Right to object to processing. You also have the right to object to our processing of your personal data in different contexts. In certain situations, we may demonstrate that we have legitimate grounds for processing your data, which override your rights, if, for example, they are essential for providing our applications.
4.5. Right to request anonymization, blocking, or deletion. This right allows you to request the suspension of the processing of your personal data under certain scenarios.
4.6. Right to data portability. We will provide you or a third party of your choice with your personal data in a structured and interoperable format.
4.7. Right to withdraw consent. You have the right to withdraw your consent at any time concerning the terms of this Privacy Policy.
4.8. Right to review automated decisions. You also have the right to request a review of decisions made solely based on automated processing of your personal data.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise your other rights). This is a security measure to ensure that personal data is not disclosed to those who do not have the right to receive it. We may also contact you to request further information regarding your request to expedite our response. We will respond to all requests within 15 (fifteen) calendar days. We will always keep in touch to inform you and keep you updated on the progress of your request.
If you have any questions about these matters and how you can exercise these rights, feel free to contact us at contato@ribon.io.
4. Data subjects' rights
All your data is confidential, and only authorized individuals will have access to it. Any use of this data will be in accordance with this Policy. Ribon will make every reasonable market effort to ensure the security of our systems and your data. Our servers are located in different locations to ensure stability and security and can only be accessed through pre-authorized communication channels.
To keep your personal information secure, we use electronic and managerial tools designed to protect your privacy. We apply these tools considering the nature of the personal data collected, the context and purpose of the processing, and the risks that potential breaches may pose to the rights and freedoms of the data subject. Among the measures we adopt, we highlight the following:
Ribon is committed to adopting the best practices to avoid security incidents. However, it is important to highlight that no virtual page is entirely secure and free of risks. It is possible that, despite all our security protocols, third-party issues may occur, such as cyber-attacks by hackers, or due to negligence or imprudence by the user/customer.
Whenever possible, all your information will be encrypted, except in cases where its use by the platform would be impaired. You may request a copy of your data stored in our systems at any time. We will keep your data and information only for as long as necessary or relevant for the purposes described in this Policy, or for periods pre-determined by law, or until it is necessary to maintain Ribon’s legitimate interests.
Ribon considers your privacy extremely important and will do everything in its power to protect it. However, we cannot fully guarantee that all the data and information you provide on our platform will be free from unauthorized access, especially in the event of improper sharing of the credentials necessary to access our app.
In the event of security incidents that may pose a relevant risk or harm to you or any of our users/customers, we will notify those affected and the Brazilian National Data Protection Authority about the occurrence, in accordance with the provisions of the LGPD.
Therefore, you are solely responsible for keeping your access password in a secure location, and sharing it with third parties is prohibited. You agree to notify Ribon immediately, through a secure means, about any unauthorized use of your account, as well as any unauthorized access by third parties to it.
To keep your personal information secure, we use electronic and managerial tools designed to protect your privacy. We apply these tools considering the nature of the personal data collected, the context and purpose of the processing, and the risks that potential breaches may pose to the rights and freedoms of the data subject. Among the measures we adopt, we highlight the following:
- Only authorized persons have access to your personal data;
- Your personal data is stored in a secure and suitable environment.
Ribon is committed to adopting the best practices to avoid security incidents. However, it is important to highlight that no virtual page is entirely secure and free of risks. It is possible that, despite all our security protocols, third-party issues may occur, such as cyber-attacks by hackers, or due to negligence or imprudence by the user/customer.
Whenever possible, all your information will be encrypted, except in cases where its use by the platform would be impaired. You may request a copy of your data stored in our systems at any time. We will keep your data and information only for as long as necessary or relevant for the purposes described in this Policy, or for periods pre-determined by law, or until it is necessary to maintain Ribon’s legitimate interests.
Ribon considers your privacy extremely important and will do everything in its power to protect it. However, we cannot fully guarantee that all the data and information you provide on our platform will be free from unauthorized access, especially in the event of improper sharing of the credentials necessary to access our app.
In the event of security incidents that may pose a relevant risk or harm to you or any of our users/customers, we will notify those affected and the Brazilian National Data Protection Authority about the occurrence, in accordance with the provisions of the LGPD.
Therefore, you are solely responsible for keeping your access password in a secure location, and sharing it with third parties is prohibited. You agree to notify Ribon immediately, through a secure means, about any unauthorized use of your account, as well as any unauthorized access by third parties to it.
5. Security of information
We may log activities you perform when using our app, website, or blogs, creating, when possible and applicable, logs (records of activities performed on websites, apps, and services) that will include: the IP address, access and actions you performed in the service provided, the date and time of each action performed, and information about the device used, such as the operating system version, browser, and geolocation. We may also use certain technologies, either our own or third-party, to monitor the activities performed while you access our websites and blogs, such as:
Cookies: Cookies are internet files that temporarily store what you are visiting on the web. Ribon has cookies in its platform, websites, and blogs and also receives information from partners about cookies inserted on their respective websites. Cookies can be used for various purposes, including remembering you and your preferences, persisting information related to your activities on the visited site, or collecting information that can be used to provide personalized content.
We have third-party cookies enabled on our website. Privacy practices will be governed by the privacy policies and terms of use of these third parties, and we cannot control or be responsible for the privacy practices and content of third parties. Therefore, we emphasize that you can block cookies at any time by enabling a setting in your internet browser, and your ability to limit cookies will be subject to the settings and limitations of your browser. You can also delete existing cookies through the same internet browser settings. If you choose to disable cookies, you can continue to browse our websites and blogs, but some parts of the pages may stop working.
Web beacons: A web beacon is a technique that allows tracking who is visiting a specific web page, identifying behavior across different sites or web servers.
Analytics tools: These tools can collect information such as how you visit a website, including which pages and when you visit them, as well as other sites that were visited before, among others.
All technologies we use will always respect the terms of this Privacy Policy.
Cookies: Cookies are internet files that temporarily store what you are visiting on the web. Ribon has cookies in its platform, websites, and blogs and also receives information from partners about cookies inserted on their respective websites. Cookies can be used for various purposes, including remembering you and your preferences, persisting information related to your activities on the visited site, or collecting information that can be used to provide personalized content.
We have third-party cookies enabled on our website. Privacy practices will be governed by the privacy policies and terms of use of these third parties, and we cannot control or be responsible for the privacy practices and content of third parties. Therefore, we emphasize that you can block cookies at any time by enabling a setting in your internet browser, and your ability to limit cookies will be subject to the settings and limitations of your browser. You can also delete existing cookies through the same internet browser settings. If you choose to disable cookies, you can continue to browse our websites and blogs, but some parts of the pages may stop working.
Web beacons: A web beacon is a technique that allows tracking who is visiting a specific web page, identifying behavior across different sites or web servers.
Analytics tools: These tools can collect information such as how you visit a website, including which pages and when you visit them, as well as other sites that were visited before, among others.
All technologies we use will always respect the terms of this Privacy Policy.
6. Activity log
Ribon reserves the right to change this Policy as often as necessary to provide you with greater security, convenience, and to improve your experience. That’s why it’s important to review our Policy periodically. For your convenience, we indicate the date of the last update at the beginning of the document.
If you decide to use and/or access the Services after any changes to the Privacy Policy have been posted, you expressly consent to such changes, and the revised Privacy Policy will apply. We emphasize that the latest version of the Privacy Policy and the Terms of Use will always be available for consultation, explicitly mentioned when logging into your account on the Ribon platform and also in your account’s settings menu.
If you decide to use and/or access the Services after any changes to the Privacy Policy have been posted, you expressly consent to such changes, and the revised Privacy Policy will apply. We emphasize that the latest version of the Privacy Policy and the Terms of Use will always be available for consultation, explicitly mentioned when logging into your account on the Ribon platform and also in your account’s settings menu.
7. Updates to this Privacy Policy
Ribon provides for the liability of the agents involved in the data processing procedures, in accordance with Articles 42 to 45 of the LGPD. We are committed to keeping this Privacy Policy updated, observing its provisions and ensuring its compliance.
In addition, we also commit to seeking technically and organizationally secure conditions that are apt to protect the entire data processing process. Should the Brazilian National Data Protection Authority require the adoption of measures concerning the data processing carried out by Ribon, we are committed to following them.
8.1. Disclaimer of liability.
Despite high security standards to prevent incidents, no virtual page is entirely free of risks. In this regard, Ribon is not responsible for:
I – Any consequences arising from the negligence, imprudence, or incompetence of users regarding their individual data. We guarantee and take responsibility only for the security of the data processing processes and for fulfilling the purposes described in this document. We emphasize that the responsibility for the confidentiality of access data lies with the user.
II – Malicious actions by third parties, such as hacker attacks, except in cases of proven deliberate or reckless conduct by Ribon. We emphasize that in the event of security incidents that may cause significant risk or harm to you or any of our users/customers, we will notify those affected and the Braizlian National Data Protection Authority about the incident and will comply with the necessary measures.
III – Inaccuracy of the information entered by the user/customer in the records required for the use of Ribon's services. Any consequences arising from false or maliciously inserted information are the sole responsibility of the user/customer.
In addition, we also commit to seeking technically and organizationally secure conditions that are apt to protect the entire data processing process. Should the Brazilian National Data Protection Authority require the adoption of measures concerning the data processing carried out by Ribon, we are committed to following them.
8.1. Disclaimer of liability.
Despite high security standards to prevent incidents, no virtual page is entirely free of risks. In this regard, Ribon is not responsible for:
I – Any consequences arising from the negligence, imprudence, or incompetence of users regarding their individual data. We guarantee and take responsibility only for the security of the data processing processes and for fulfilling the purposes described in this document. We emphasize that the responsibility for the confidentiality of access data lies with the user.
II – Malicious actions by third parties, such as hacker attacks, except in cases of proven deliberate or reckless conduct by Ribon. We emphasize that in the event of security incidents that may cause significant risk or harm to you or any of our users/customers, we will notify those affected and the Braizlian National Data Protection Authority about the incident and will comply with the necessary measures.
III – Inaccuracy of the information entered by the user/customer in the records required for the use of Ribon's services. Any consequences arising from false or maliciously inserted information are the sole responsibility of the user/customer.
8. Our responsibility
According to Brazilian Law No. 13,709/2018, Ribon is considered the “Controller” of your personal data. If, after reading this Privacy Policy, you still have any questions, or for any reason need to contact us about matters involving your personal data, you can reach out to our Data Protection Officer, Thais Correa, through the channels below:
- Email: contato@ribon.io
- Support section on the Ribon App or Platform by following these steps:
9. Contact us
This document is governed by and must be interpreted in accordance with Brazil's General Data Protection Law (Federal Law No. 13,709/2018), also known as LGPD, regulates the processing of personal data in the country.
10. Applicable law
Still have questions?
Terms of use
Last update: October 10, 2024.
Hello Ribon community!
First of all, thank you so much for your interest in learning more about Ribon. You can count on us for any questions you have regarding the use of Ribon (:
This application and its content ("Ribon") are controlled and operated by Ribon itself. All rights reserved.
These terms of use are intended to define the rules to be followed for the use of Ribon ("Terms of Use"), without prejudice to the application of the current legislation.
By using Ribon, you automatically agree to these terms of use, taking full responsibility for all actions you take on Ribon or in services related to it. If you do not agree with any of the terms and conditions below, you should not use Ribon. You also agree to the terms described in our Privacy Policy. To access it, click here.
If you would like to provide feedback on Ribon, have questions, or need to address any issue related to these Terms of Use, please contact us at contato@ribon.io.
First of all, thank you so much for your interest in learning more about Ribon. You can count on us for any questions you have regarding the use of Ribon (:
This application and its content ("Ribon") are controlled and operated by Ribon itself. All rights reserved.
These terms of use are intended to define the rules to be followed for the use of Ribon ("Terms of Use"), without prejudice to the application of the current legislation.
By using Ribon, you automatically agree to these terms of use, taking full responsibility for all actions you take on Ribon or in services related to it. If you do not agree with any of the terms and conditions below, you should not use Ribon. You also agree to the terms described in our Privacy Policy. To access it, click here.
If you would like to provide feedback on Ribon, have questions, or need to address any issue related to these Terms of Use, please contact us at contato@ribon.io.
Ribon is a platform that integrates donations into people’s digital routines through donation tickets that allow anyone to donate following a few simple steps. The app allows users to make donations to non-profit organizations and track the impact of their contributions. It is a unique and innovative framework, created by the Ribon team, developed interactively since 2016, and awarded by the Bill & Melinda Gates Foundation and IDEO as one of the 10 most innovative platforms in the global donation market.
It is crucial to read all the following information carefully to follow and make donations through the Ribon platform. If you cannot access any of the information, the user should contact support through the app or via contato@ribon.io.
By creating an account, the user declares that they have read, understood, and agreed to the Terms of Use and the Privacy Policy, available for consultation at the time of registration.
It is crucial to read all the following information carefully to follow and make donations through the Ribon platform. If you cannot access any of the information, the user should contact support through the app or via contato@ribon.io.
By creating an account, the user declares that they have read, understood, and agreed to the Terms of Use and the Privacy Policy, available for consultation at the time of registration.
1. Introduction
To access Ribon and use its features, registration is required. To register, you will provide us with personal information, as described in our Privacy Policy. Your employer or another entity that provides you access to Ribon’s Business Plan may also initiate the registration process. To learn more about the privacy of your personal information on Ribon, access our Privacy Policy.
To use Ribon, you must be at least 18 years old.
Upon registration, you will have an account that can only be accessed by you. If Ribon detects any account created with false information, by users who, for instance, do not meet the minimum age requirement, that account will be automatically deleted.
From now on, you commit to keeping your personal information up to date. You also agree to keep your login secure and out of the reach of others, and not allow your Ribon account to be used by others. Thus, the user is responsible for all actions performed on their account.
Alternatively, Ribon may offer the possibility of registering through third-party services such as Apple, Google, or similar tools. In this case, you authorize Ribon to access, store, and use the information provided by third parties to create your Ribon account.
The processing of personal data provided will be carried out in accordance with the Brazil's General Data Protection Law (Federal Law No. 13,709/2018, also known as "LGPD"). The user has the right to access, correct, and request the deletion of their personal data at any time.
Ribon reaffirms that it has NO connection with these third parties, and assumes no responsibility or guarantees, in any way, the products or services provided by them.
To use Ribon, you must be at least 18 years old.
Upon registration, you will have an account that can only be accessed by you. If Ribon detects any account created with false information, by users who, for instance, do not meet the minimum age requirement, that account will be automatically deleted.
From now on, you commit to keeping your personal information up to date. You also agree to keep your login secure and out of the reach of others, and not allow your Ribon account to be used by others. Thus, the user is responsible for all actions performed on their account.
Alternatively, Ribon may offer the possibility of registering through third-party services such as Apple, Google, or similar tools. In this case, you authorize Ribon to access, store, and use the information provided by third parties to create your Ribon account.
The processing of personal data provided will be carried out in accordance with the Brazil's General Data Protection Law (Federal Law No. 13,709/2018, also known as "LGPD"). The user has the right to access, correct, and request the deletion of their personal data at any time.
Ribon reaffirms that it has NO connection with these third parties, and assumes no responsibility or guarantees, in any way, the products or services provided by them.
3. How do I access Ribon?
Ribon is a donation platform, both personal and corporate, connecting users to social causes. Additionally, it allows donors to become subscribers and, by doing so, join a global donation culture. This way, donations to social projects can increase, promote a culture of giving worldwide, and make people happier.
2. What is Ribon?
Ribon offers both free and paid services, as defined below.
Free Access
You can access our platform and create a Ribon account at no cost, collecting tickets for free from the Ribon platform or Integration Partners. Ribon reserves the right to add or remove Partners at any time, as well as to adjust the frequency and quantity of free tickets provided by them or by the Ribon platform, at its sole discretion, without prior notice.
Integration Partners collaborate with Ribon to distribute donation tickets for specific actions performed on their platform, redirecting users to the Ribon platform to continue their donations.
Ribon Club Subscription
Users are allowed to make a one-time paid donation, as well as paid subscription plans, always in advance, with the possibility of recurrence for subscriptions. If the payment date does not occur every month (e.g., the 31st), the payment will be charged on the previous business day (e.g., the 28th or 30th). The plan will automatically renew unless you cancel it before the billing date.
You can cancel your subscription at any time, and it will be understood as a clear indication that you do not intend to renew the license for the next billing cycle. Canceling does not oblige Ribon to refund the payment for the current month when you opted not to renew the contractual relationship.
At Ribon, we understand that each plan suits the impact you wish to make and what you can afford at the moment. Therefore, we offer the option to switch between plans (subject to resource availability in each case), editing or upgrading/downgrading your subscription. It is important to note that users who cancel or leave Paid Versions will not lose their account or the content they have generated, but they will revert to a free plan, losing access to exclusive features from the paid plan they were part of.
In exceptional cases, such as billing errors or failure to deliver contracted services, users may request a full or partial refund, to be reviewed by Ribon. Any changes to subscription prices will be communicated to the user at least 30 days in advance.
Business Plan
Sponsors of Ribon’s Business Plan services, such as your employer or another entity offering you the opportunity to use Ribon’s Business Plan, are responsible for providing a special kind of ticket subscription, with the aim of promoting corporate donation engagement, connecting users to social causes.
The regime (quantity of tickets, duration of access, etc.) of the Business Plan offered to you is determined by a contract with your Sponsor. If the contract with your sponsor for access to the Business Plan ends, your account will not be lost, but you will revert to a free user plan, losing access to previously offered features, or to a Ribon Club user, if you have an existing subscription.
Free Access
You can access our platform and create a Ribon account at no cost, collecting tickets for free from the Ribon platform or Integration Partners. Ribon reserves the right to add or remove Partners at any time, as well as to adjust the frequency and quantity of free tickets provided by them or by the Ribon platform, at its sole discretion, without prior notice.
Integration Partners collaborate with Ribon to distribute donation tickets for specific actions performed on their platform, redirecting users to the Ribon platform to continue their donations.
Ribon Club Subscription
Users are allowed to make a one-time paid donation, as well as paid subscription plans, always in advance, with the possibility of recurrence for subscriptions. If the payment date does not occur every month (e.g., the 31st), the payment will be charged on the previous business day (e.g., the 28th or 30th). The plan will automatically renew unless you cancel it before the billing date.
You can cancel your subscription at any time, and it will be understood as a clear indication that you do not intend to renew the license for the next billing cycle. Canceling does not oblige Ribon to refund the payment for the current month when you opted not to renew the contractual relationship.
At Ribon, we understand that each plan suits the impact you wish to make and what you can afford at the moment. Therefore, we offer the option to switch between plans (subject to resource availability in each case), editing or upgrading/downgrading your subscription. It is important to note that users who cancel or leave Paid Versions will not lose their account or the content they have generated, but they will revert to a free plan, losing access to exclusive features from the paid plan they were part of.
In exceptional cases, such as billing errors or failure to deliver contracted services, users may request a full or partial refund, to be reviewed by Ribon. Any changes to subscription prices will be communicated to the user at least 30 days in advance.
Business Plan
Sponsors of Ribon’s Business Plan services, such as your employer or another entity offering you the opportunity to use Ribon’s Business Plan, are responsible for providing a special kind of ticket subscription, with the aim of promoting corporate donation engagement, connecting users to social causes.
The regime (quantity of tickets, duration of access, etc.) of the Business Plan offered to you is determined by a contract with your Sponsor. If the contract with your sponsor for access to the Business Plan ends, your account will not be lost, but you will revert to a free user plan, losing access to previously offered features, or to a Ribon Club user, if you have an existing subscription.
4. Subscription and plan cancellation
Payments on Ribon must be made within the application, using a credit card or PIX (Brazilian instant payment system available only for Brazilian users).
The price paid by you is final and non-refundable unless otherwise determined by Ribon.
Ribon reserves the right to establish, remove, and/or revise the price for all services or goods obtained through the use of the application at any time. We will never change your subscription price without notifying you first.
If any tax is applicable, the user is responsible for its collection. If the application collects the tax, it will be passed on to the user in the price.
Payment confirmation through the application will occur within two (2) business days. Payment information processing and confirmation will be carried out by third-party systems (e.g., financial institutions or credit card administrators), with the app acting as a mere interface between the client and these systems.
The user is responsible for providing correct and up-to-date information for financial transactions. Ribon ensures that all transactions will be carried out in a secure environment, using duly certified third-party payment systems.
Certain Ribon products or promotions may require a minimum subscription period. It is important for the user to be aware that if they decide to stop using such products before the minimum subscription period ends, additional fees may be charged.
If Ribon creates a promotional code (for example, a discount coupon), it must be used legally for the purpose and specific audience or user for which it is intended, following all its conditions. The promotional code may be canceled if it is transferred, sold, or used with error, fraud, illegality, or violation of the respective code’s conditions.
The price paid by you is final and non-refundable unless otherwise determined by Ribon.
Ribon reserves the right to establish, remove, and/or revise the price for all services or goods obtained through the use of the application at any time. We will never change your subscription price without notifying you first.
If any tax is applicable, the user is responsible for its collection. If the application collects the tax, it will be passed on to the user in the price.
Payment confirmation through the application will occur within two (2) business days. Payment information processing and confirmation will be carried out by third-party systems (e.g., financial institutions or credit card administrators), with the app acting as a mere interface between the client and these systems.
The user is responsible for providing correct and up-to-date information for financial transactions. Ribon ensures that all transactions will be carried out in a secure environment, using duly certified third-party payment systems.
Certain Ribon products or promotions may require a minimum subscription period. It is important for the user to be aware that if they decide to stop using such products before the minimum subscription period ends, additional fees may be charged.
If Ribon creates a promotional code (for example, a discount coupon), it must be used legally for the purpose and specific audience or user for which it is intended, following all its conditions. The promotional code may be canceled if it is transferred, sold, or used with error, fraud, illegality, or violation of the respective code’s conditions.
5. How are payments made on Ribon?
When you create an account or provide us with your information, you agree that Ribon may contact you via email, phone, messaging apps, text messages, or other means available at any of the addresses or phone numbers you provide, for support communications, transactions, platform updates, and marketing campaigns. You may opt-out of marketing emails or communications by following the unsubscribe link or other instructions provided in the communication.
6. Will Ribon contact me?
All content, design, layout, graphics, logos, and trademarks in the Ribon application are the exclusive property of Ribon or its licensors. It is prohibited to copy, distribute, modify, or create derivative works of any content from the application without Ribon's express permission.
It is forbidden for users to download our content with the intent to store it in a database to offer to third parties who are not the users themselves.
Users agree to respect the intellectual property rights of third parties who provide content or services through the platform and must consult and accept those third parties' terms of use.
We reserve the right to suspend or terminate your access to the application at any time in case of suspected fraud, obtaining benefits or advantages illicitly, or for non-compliance with any conditions set out in these Terms of Use, the Privacy Policy, or applicable legislation. In such cases, no compensation will be due to you, and Ribon may take necessary actions to safeguard its interests.
It is forbidden for users to download our content with the intent to store it in a database to offer to third parties who are not the users themselves.
Users agree to respect the intellectual property rights of third parties who provide content or services through the platform and must consult and accept those third parties' terms of use.
We reserve the right to suspend or terminate your access to the application at any time in case of suspected fraud, obtaining benefits or advantages illicitly, or for non-compliance with any conditions set out in these Terms of Use, the Privacy Policy, or applicable legislation. In such cases, no compensation will be due to you, and Ribon may take necessary actions to safeguard its interests.
7. What restrictions do I have when using Ribon?
Ribon may, at its sole discretion, allow you or any other user to submit, upload, publish, or make available on the platform content or information in text, image, audio, or video format ("User Content").
It is prohibited for any User Content to be defamatory, libelous, injurious, violent, pornographic, obscene, offensive, or illegal, as determined by Ribon at its sole discretion, including proprietary information belonging to other people or companies (e.g., copyrights, trademarks) without the express authorization of the holder of these rights, whose violation will not be Ribon's responsibility.
Any User Content provided by you remains your property. However, by providing it to Ribon, you grant us a worldwide, indefinite, free, transferable license, with the right to sublicense, use, copy, modify, create derivative works, distribute, publish, and display this User Content in all possible formats and distribution channels, without the need for further notice to you and without the need for any payment, provided it is related to the operation of the platform.
However, user-generated content must not violate the privacy of third parties, in accordance with the LGPD, and the user is solely responsible for the legality and compliance of such content. Ribon reserves the right to remove any content that violates third-party rights or any applicable law. Ribon may, but is not obligated to, review, monitor, and remove User Content, at its sole discretion, at any time and for any reason, without notice to you.
It is prohibited for any User Content to be defamatory, libelous, injurious, violent, pornographic, obscene, offensive, or illegal, as determined by Ribon at its sole discretion, including proprietary information belonging to other people or companies (e.g., copyrights, trademarks) without the express authorization of the holder of these rights, whose violation will not be Ribon's responsibility.
Any User Content provided by you remains your property. However, by providing it to Ribon, you grant us a worldwide, indefinite, free, transferable license, with the right to sublicense, use, copy, modify, create derivative works, distribute, publish, and display this User Content in all possible formats and distribution channels, without the need for further notice to you and without the need for any payment, provided it is related to the operation of the platform.
However, user-generated content must not violate the privacy of third parties, in accordance with the LGPD, and the user is solely responsible for the legality and compliance of such content. Ribon reserves the right to remove any content that violates third-party rights or any applicable law. Ribon may, but is not obligated to, review, monitor, and remove User Content, at its sole discretion, at any time and for any reason, without notice to you.
11. How does Ribon handle the content you and other users produce?
Any claims of copyright infringement regarding content available on Ribon should be sent via email to contato@ribon.io.
8. Copyright infringement complaints
To improve your experience, Ribon is constantly being updated. For this reason, these Terms of Use may be changed at any time to reflect the adjustments made. If you do not agree with the new Terms of Use, you may reject them, but unfortunately, this means you will no longer be able to access or use Ribon. If you continue to use Ribon after these Terms of Use have been changed, it means you agree to all modifications.
In case of a conflict between these terms and the modified terms, the later terms will prevail concerning the conflict.
These Terms of Use are governed by the laws of the Federative Republic of Brazil. If you have any questions, comments, or suggestions, please contact us at contato@ribon.io.
In case of a conflict between these terms and the modified terms, the later terms will prevail concerning the conflict.
These Terms of Use are governed by the laws of the Federative Republic of Brazil. If you have any questions, comments, or suggestions, please contact us at contato@ribon.io.
12. What else should I know about these Terms of Use?
You are solely responsible for your use of Ribon and must adhere to these Terms of Use as well as the applicable legislation.
Ribon, its controllers, affiliates, partners, or employees shall not, under any circumstances, be held liable for direct or indirect damages resulting from, or related to, the access, use, or inability to access or use Ribon.
Given the inherent characteristics of the internet environment, Ribon is not responsible for connection interruptions or suspensions, incomplete or failed computer transmissions, or any technical failure of any kind, including, but not limited to, electronic malfunctions of any network, hardware, or software. The unavailability of internet access or access to Ribon, as well as any incorrect or incomplete information about Ribon and any human, technical, or other types of failure in processing Ribon’s information, will not be considered Ribon's responsibility. Ribon disclaims any liability arising from such facts and/or acts.
Where permitted by law, Ribon and its suppliers or distributors will not be responsible for lost profits, lost revenue, loss of data, financial losses, or for indirect, special, consequential, exemplary, or punitive damages.
It is entirely your responsibility to keep the environment of your device (computer, mobile, tablet, etc.) secure by using available tools, such as antivirus, firewall, among others, to help prevent electronic risks.
Ribon may contain links to third-party sites and applications, as well as integrated technologies with independent third-party providers, such as partners. This does not mean that Ribon endorses, verifies, guarantees, or has any connection with or recommends those third parties. In such situations, Ribon acts only as a facilitator of the transaction between you and such third parties. Therefore, Ribon is not the provider of goods or services, which are provided directly by third-party independent providers. Ribon will not be, under any circumstances, responsible for those third-party products or services, and we reiterate the need for users to read, analyze, and accept the terms of use of any platform that may interface with us.
Ribon, its controllers, affiliates, partners, or employees shall not, under any circumstances, be held liable for direct or indirect damages resulting from, or related to, the access, use, or inability to access or use Ribon.
Given the inherent characteristics of the internet environment, Ribon is not responsible for connection interruptions or suspensions, incomplete or failed computer transmissions, or any technical failure of any kind, including, but not limited to, electronic malfunctions of any network, hardware, or software. The unavailability of internet access or access to Ribon, as well as any incorrect or incomplete information about Ribon and any human, technical, or other types of failure in processing Ribon’s information, will not be considered Ribon's responsibility. Ribon disclaims any liability arising from such facts and/or acts.
Where permitted by law, Ribon and its suppliers or distributors will not be responsible for lost profits, lost revenue, loss of data, financial losses, or for indirect, special, consequential, exemplary, or punitive damages.
It is entirely your responsibility to keep the environment of your device (computer, mobile, tablet, etc.) secure by using available tools, such as antivirus, firewall, among others, to help prevent electronic risks.
Ribon may contain links to third-party sites and applications, as well as integrated technologies with independent third-party providers, such as partners. This does not mean that Ribon endorses, verifies, guarantees, or has any connection with or recommends those third parties. In such situations, Ribon acts only as a facilitator of the transaction between you and such third parties. Therefore, Ribon is not the provider of goods or services, which are provided directly by third-party independent providers. Ribon will not be, under any circumstances, responsible for those third-party products or services, and we reiterate the need for users to read, analyze, and accept the terms of use of any platform that may interface with us.
9. User and Ribon responsibilities
The Ribon application is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Ribon does not guarantee that the application will always be available or error-free. Ribon is not responsible for direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the application.
Ribon is not responsible for technical failures, connection interruptions, or other problems inherent to the digital environment. Additionally, Ribon is not responsible for third-party actions, including payment providers or integration partners, who act independently in providing their services. The user agrees to follow the terms and policies of those third parties, and it is the user's responsibility to verify and accept such terms.
Ribon does not guarantee that the application will always be available or error-free. Ribon is not responsible for direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the application.
Ribon is not responsible for technical failures, connection interruptions, or other problems inherent to the digital environment. Additionally, Ribon is not responsible for third-party actions, including payment providers or integration partners, who act independently in providing their services. The user agrees to follow the terms and policies of those third parties, and it is the user's responsibility to verify and accept such terms.
10. Warranty disclaimers and limitation of liability